Jakes Finer Foods
  • Houston, TX, USA
  • Hourly
  • Full Time

Health, Dental, Vision, Long-Term Disability, Short-Term Disability, Life and AD&D- employer provided, 401K Profit Sharing Plan, Career Development Opportunities including continued education


Job Title: Multi-Unit Customer Service Representative


Reports to:  Director of Multi-Unit Accounts

FLSA Status: Non-Exempt

Department: Multi-Unit Sales

Location: Houston, TX


General Purpose of Job:

Maintaining existing sales within assigned customers.

Essential Duties and Responsibilities include the following other duties may be assigned:

  • Oversee, maintain and develop existing business.
  • Maintain Order Guides for existing business.
  • Review orders to ensure accuracy
  • Develop daily/weekly call list and maintain information accuracy.
  • Review weekly Sales Report to determine if goals and objectives are being met.
  • Develop a relationship with assigned customers.
  • Issue Daily Credits in a timely fashion as needed
  • Work closely with the purchasing department on customer needs.
  • Manage LTO's and Menu changes
  • Participate in Weekly/Monthly Conference Calls
  • Submit Monthly/Quarterly Reporting for assigned customers
  • Participate in all sales/marketing functions as it relates to company business
  • To promote a positive attitude within the company.
  • Work closely with operations and management regarding sales needs.
  • Must be able to meet company goals and objectives.
  • Other responsibilities as required



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed here are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Language Skills:

  •  Ability to read and interpret documents such as procedure manuals, work instructions, and contracts
  • Ability to write routine reports and correspondence
  • Ability to speak and communicate well with customers, vendors, and team members


Mathematical Skills

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Understanding and proficient with formulas to create  spreadsheets within Microsoft Excel


Knowledge, Skills, Abilities and Job Attributes:

  • Attention to accuracy and detail; must be able to accurately keep records and possess organizational skills
  • Displays professionalism, a good work ethic, and is accountable for one's actions
  • Act in an ethical manner, treat team members, customers, vendors and visitors with respect, and is adaptable to a changing environment
  • Ability to multi-task, prioritize workload, and effectively delegate in a fast-paced, detailed and deadline-oriented environment.
  • Must be a team player and able to work harmoniously and effectively with others and perform well under pressure.
  • Exceptional problem-solving skills, including demonstrated ability to anticipate and plan for the future and realign priorities quickly when dealing with unanticipated events.
  • Relentless positive energy and professionalism.
  • Highly developed communication (verbal and written) and listening skills
  • Highly developed analytical and decision-making skills
  • Punctuality and reliability
  • Adhere to all general safety rules
  • Proficient with Microsoft Office Software (Excel, Word, Outlook) and the internet
  • Knowledge of food, food ingredients and nonfood products, their application and preparation
  • Hotels/restaurant background preferred but not required

Physical Requirements Other duties may be assigned:

The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Ability to maintain a moderate level of visual attention and mental concentration for significant periods of time as required
  • Ability to operate necessary office equipment, computer software, hardware and equipment at a high level
  • Ability to perform the following physical activities: fine manipulating with hands, talking, hearing and repetitive motions
  • Ability to lift objects up to 50lbs as required
  • Ability to drive self


Minimum Requirements:

  1. Must be at least 21 years of age
  2. Must pass all screens
  3. Willing to work additional hours, holidays and weekends as requested
  4. Available for questions and problem solving outside of normal business hours


Education and Experience


  • High School diploma or equivalent. Minimum of 5 years of Customer Service experience preferred
Jakes Finer Foods
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